I logged a ticket with my company’s support desk and received an email saying my ticket was being worked on: “Your ticket INCXXXXXXXX has been assigned to an agent and is being worked on.”
And it hit me: Assigned to “an agent.” Is it a human? Is it AI?
It’s a black box now. As the human requesting support, I just need to know that my problem gets solved.
Do I care whether there’s a human handling it? Perhaps not so much anymore?
Am I twisted? 🤪